Fear without Knowing
January 21, 2017



So, I’m coming around the corner to go to the boy’s room and there are two people waiting in line. The first person is standing  about four feet from the restroom doors. The second person is standing sixteen feet from the restroom doors. A line is forming, but neither of these two people move forward to take up the distance in the line.

What keeps them from moving forward?

Is this a sign of the times?

Is their fear of moving forward greater than their need to release?

One person comes out of the left side restroom and the first person takes his place. But, the second person in line refuses to move forward, even though the line behind him is forming quickly and reaching out the exit doors of the building. Finally, the second restroom becomes available and the person ahead of me moves to take his position inside the restroom. I immediately take up the lax in space of close to twenty feet and wait for the next restroom to become available.

If fear is this obvious in a nondescript environment, what does it say about the county under Trump?

Are we going to be governed by our small but innate fear of ‘not knowing’, or fear of ‘who we are’ as a replacement for I AM?

Move forward! Take a stand! Be who you were meant to BE!

July 15, 2010

Because everything now a days seems encapsulated in some form or way, we’ve tried to do the same with non material subjects also. Like service. Someone, or maybe many, have figured out what ‘the other’ wants to hear and they’ve bundled everything up in a package that can be regurgitated from any place in the world including India. Rarely do you get someone on the other side of the problem you’re having, that actually cares. And when they’re finished with not helping you, they then try to sell you something you don’t want, through fear or guilt. Two of the most powerful emotions on the planet.

The perfect tag line for a lot of companies and their perception of the word ‘service’, should actually read ‘Lip Service’. Here’s an email I received from a friend. Never mind what a microcell is :

“This morning the AT&T MicroCell not only stopped working, but locked up our phones so we had no service.  Spent 2 hours on the phone finding the right group (the number I was told to call didn’t work – how funny is that?) and then answering the same questions over and over and over.  I think these people were trained at Guantanamo.  Their major mission in their script is to (1) make sure all the information you were asked to punch in prior to being connected was correct, because the data you entered in order to continue goes God-knows-where but certainly not to anyone who answers and asks you the exact same things again, (2) transfer your call to some other schlub whose purpose and life and expertise also doesn’t match your problem,  so they can finally and expertly  (3) find what you, the customer, did to f*#k things up”.

Most people can relate to this frustration. We all have many examples that could be listed here. But, maybe its just part of the responsibility syndrome. No one seems to want to take responsibility for anything that went wrong, even if they made it happen in the first place. There are other factors to consider. Like people in jobs they hate or are not qualified to be in, even at the simplest levels. Here’s an example: we were sitting in a restaurant and our food came, but there was nothing to eat it with, (very aware waitress here). I asked for silverware and there was silence from the waitress (duh?), Eberhard asked for cutlery. Silence and an inquisitive look, (duh?) and Joe finally asked for a knife and fork. We got our ‘knives and forks’ and finally got to eat.

Part of the frustration from non-service may stem from how service has been adapted to our present economy. Cutbacks. On all levels. It was in the news more last year, but companies changed the size or amounts that they gave you, for the same price. If they didn’t change the price or the amount they usually added a filler to create the difference. The most popular filler? Water! Here’s a few examples: Green Giant Cream Style Corn has so much water in it now it may as well be soup. Pickles that were straight sliced are all now sliced with ridges. Less will fit in a jar. Even the thickness of plastic shopping bags has changed. I picked one up in the store the other day with a gallon of milk in it and the bag broke. Look at the recent iPhone. Toyota. BP. The list goes on and on.

Greed is a strong factor behind a lot of the decisions being made by companies lately. They pass it off as shareholders interests, but is there a limit to what the consumer should be subjected to? Everyone is entitled to a profit, but it should be with a good product.

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